Help & Support
Clear answers for your AI spending questions.
How can we help?
Find a guide, understand your reports, or troubleshoot a connection.
Guides & common questions
7 guides to help you get started
How do I connect an account?Getting started
Open connection setup, choose your supported enterprise account, and follow the provider-specific instructions. TokenFlow checks the account and available reporting capabilities before publishing data.
Open connection setupWhat data does TokenFlow collect?Data & privacy
TokenFlow reads financial and usage metadata supplied by your connected provider. It does not collect prompts, responses, source code, tickets, or chat histories. Available detail varies by provider and plan.
Why is some spending unassigned?Understanding reports
Shared identities, fees, or charges without a confirmed employee match stay unassigned. An owner can confirm an exact identity match from the People section. Confirming attribution changes who owns a charge, never the company total.
View people & attributionWhy is a report unavailable or incomplete?Troubleshooting
Unavailable means a complete report has not been published for the selected period. It does not mean zero spend. Check source health for missing coverage, stale data, or a connection that needs attention.
Check source healthCan I set a hard spending cap?Understanding reports
The current product uses read-only reporting connectors. It shows reported spending and trends; it cannot block activity or change a provider’s spending limits. Manage any hard limits directly with your provider.
Why don’t I see hourly or project data?Understanding reports
These views require verified hourly buckets or project attribution from the source. TokenFlow does not invent missing detail or split a daily charge into estimated hours. Open Source limitations on a widget to see its coverage.
How do I change or reconnect a source?Troubleshooting
Open connection setup to review your connections and follow the supported recovery flow. If a source becomes stale, the last complete reports stay available while it needs attention.
Manage connections